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Managing your Call Queue Availability

To change your availability status for a call queue in Teams:

  1. Click on the ellipses button on the top right > Settings.
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  2. In the Settings window, select the Calls tab.
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  3. At the top of this window your available Call Queues should be visible. Select the queue you want to add or remove.
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  4. Click the toggle switch under Call Receiving to change your status.

    • If the switch is green, you will receive calls from the call queue.
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    • If the switch is grey, you will not.
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This setting can be changed as needed while you are covering.


Properties ID: 000001   Views: 474   Updated: 5 months ago
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