ClerkSMS - Moving user to clerkSMS - Assigning a shared Inbox (without changing user phone number)
In case of assigning a shared inbox:
-
In Teams Admin Centre: Search the User. Under Policies > Edit > Change "App Setup Policy" to "Test SMS".
-
In ClerkSMS: Setting > Members > Add Member > Type the email address of the user > Grow your team.
This will send the person intended an invite through Outlook to join the clerksms system. Once they accept the invite, the user will be visible under user list. Make sure they their access level is set to "Member" and under assigned phone select the inbox they are intended to use. Anybody who have access to any inbox can read and write through the inbox so it is essential to keep a check on the assigned phone and the user's access level.
NOTE: This way allows multiple people to have access to a shared inbox to send SMS but does not affect their Teams number.